Review
Read everything
Code, infrastructure, integrations and bills. A written picture of what was there and what was at risk.
Comma: an AI guest assistant for accommodation and tourism operators, taken over and kept running.
Comma answers guest questions for holiday parks, motels and tourism operators, in any language, so staff never answer the same thing twice. The previous developer had moved on, and it needed someone to understand the system, stabilise it and keep it moving.
- Taken over
- from previous developer
- Monthly
- support agreement
- Voice + text
- guest assistant
The problem
A live product, paying customers, and no one left who knew the code.
Comma answers guest questions by text and voice for holiday parks, motels and tourism operators, escalating to staff when it is unsure and learning from their replies. It was live and working, but the original developer had gone, and the founder had no way to fix issues or ship changes safely.
What we built
- Full review of the codebase, hosting and integrations
- Monitoring and error tracking in place
- Stabilised billing, messaging and voice flows
- A documented path for new features
- Ongoing support and change on a monthly agreement
Technology
What it runs on.
Next.js
Prisma
Postgres
Kinde auth
Twilio
Stripe
Resend
Sentry
Railway
How AI is used
The guest assistant runs on the OpenAI Agents SDK, with real-time voice and speech-to-text so guests can call or message and get answers grounded in the operator's own property information, in any language. Questions it is not confident about are escalated to staff, and it learns from how they answer.
How we worked
Understand it, stabilise it, then improve it.
Stabilise
Monitoring and fixes
Error tracking and alerts first, then the fixes that mattered most to hosts.
Run
Monthly agreement
Light monthly support, with changes costed and agreed before they start.
Where it is now
Live and supported.
Comma is live, monitored and on a monthly support agreement with Growth Pilot.
Visit askcomma.comInherited a product nobody left can maintain?
Start with a Blueprint: 3 to 5 days, and a plain go or no-go call at the end.